Refund policy

Refund & Return Policy

Last Updated: October 1, 2026

At Novurify, we want you to have a straightforward experience when shopping with us. This Refund & Return Policy explains our voluntary return policy and the statutory consumer rights that may apply to your purchase depending on where you live.

Our voluntary return policy does not limit, exclude, or replace any rights you may have under applicable consumer protection laws.

Novurify’s Voluntary 30-Day Return Policy

Novurify offers a voluntary 30-day return policy for eligible products.

You may request a return within 30 days of receiving your order if you have changed your mind and the return is not being made under a statutory consumer right.

To qualify for a voluntary change-of-mind return:

• The return request must be made within 30 days of delivery.
• The product must be unused and in its original condition.
• The product should be returned in its original packaging where reasonably possible.
• The product must be in a condition suitable for resale.
• We do not charge restocking fees.

The customer is responsible for the direct cost of returning an item under this voluntary return policy unless otherwise stated by Novurify.

Important: These conditions apply only to Novurify’s voluntary 30-day change-of-mind policy. They do not restrict or replace any statutory cancellation, refund, repair, replacement, price reduction, rejection, or other consumer rights that apply to your purchase.

United Kingdom — Statutory Consumer Rights

If you are a consumer in the United Kingdom, you may have statutory rights under applicable UK consumer protection legislation, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

These statutory rights apply independently of Novurify’s voluntary 30-day return policy.

14-Day Cancellation Right

For eligible online purchases, you generally have the right to cancel your order within 14 days from the day after you receive the goods, without giving a reason.

After notifying us of your decision to cancel, you generally have a further 14 days to return the goods.

You do not need to provide a reason for exercising your statutory cancellation right.

Refunds for Statutory Cancellation

Where you validly exercise your statutory cancellation right:

• We will refund the price paid for the goods.
• We will refund the cost of the least expensive standard delivery option offered by us.
• Additional costs resulting from choosing a more expensive delivery service are generally not refundable.
• We may withhold the refund until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
• Refunds will be made using the original payment method unless otherwise agreed.

You are generally responsible for the direct cost of returning the goods unless applicable law requires Novurify to bear that cost or we have agreed to do so.

You are permitted to handle the goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. Where permitted by law, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary.

Faulty, Damaged or Misdescribed Goods

If goods are faulty, not fit for their intended purpose, or do not match their description, you may have statutory rights under the Consumer Rights Act 2015.

For qualifying faulty goods, UK consumers may have a short-term right to reject the goods within 30 days and receive an appropriate remedy, subject to applicable law.

After this initial period, additional statutory remedies may apply, including repair, replacement, price reduction, or a final right to reject, depending on the circumstances.

Where a statutory repair or replacement is required, applicable costs such as necessary postage should not be passed on to the consumer. 

Nothing in this policy limits these statutory rights.

European Union & EEA — Statutory Consumer Rights

If you are a consumer in the European Union or another jurisdiction where equivalent statutory consumer protections apply, you may have rights under applicable consumer protection legislation.

14-Day Right of Withdrawal

For eligible online purchases, consumers generally have the right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason.

Once you notify us that you wish to withdraw, you generally have a further 14 days to return the goods. 

You may handle the product to the extent reasonably necessary to establish its nature, characteristics, and functioning. Where permitted by applicable law, you may be responsible for any diminished value resulting from handling beyond what is reasonably necessary. 

Refunds

Where you validly exercise your statutory withdrawal right, we will refund the payments received from you, including the applicable standard delivery cost.

Additional delivery charges resulting from choosing a more expensive delivery option are generally not refundable.

The refund will be processed in accordance with applicable law and may be withheld where legally permitted until we receive the returned goods or you provide evidence that they have been sent back.

Legal Guarantee for Faulty Goods

In the European Union, consumers purchasing goods from a professional seller are generally protected by a minimum two-year legal guarantee for goods that are defective or do not conform to the contract. Depending on the circumstances and applicable national law, remedies may include repair, replacement, price reduction, or refund. 

These statutory rights are separate from Novurify’s voluntary 30-day return policy.

Applicable national legislation may provide consumers with additional rights or longer periods of protection.

United States — Returns & Consumer Rights

For customers in the United States, Novurify offers a 30-day voluntary return policy as described in Section 1.

If your product arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible so that we can investigate the issue and provide an appropriate remedy.

Depending on the circumstances, we may provide:

• A replacement;
• A refund; or
• Another appropriate remedy.

Nothing in this policy is intended to limit any mandatory consumer rights or remedies that apply under applicable federal, state, or local law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product:

1. Contact us at support@novurify.com.
2. Include your order number.
3. Briefly describe the issue.
4. Where reasonably possible, provide photographs or a short video showing the problem.

We may request photographs or other information to help us understand and document the issue.

Where an item is confirmed to be damaged, defective, or incorrect, Novurify will provide the appropriate remedy in accordance with this policy and applicable law.

Where Novurify is responsible for the return or replacement of a faulty, damaged, or incorrect item, we will cover applicable return or replacement shipping costs where required by law or otherwise stated by us.

How to Request a Return or Cancellation

To request a return, cancellation, or refund:

Email: support@novurify.com

Please include:

• Your full name;
• Your order number;
• The email address used to place the order; and
• A brief description of your request.

For statutory cancellation or withdrawal requests, you are not required to provide a reason.

Once we receive your request, our support team will provide the applicable return instructions and, where necessary, the return address assigned to your order.

Important

Please do not send a return to the sender address shown on your package or to Novurify’s business address unless our support team has specifically instructed you to do so.

Different orders may require different return arrangements.

Return Shipping Costs

Voluntary Change-of-Mind Returns

For returns made under Novurify’s voluntary 30-day return policy, the customer is responsible for the direct cost of returning the product unless otherwise agreed by Novurify.

Statutory Returns

Where applicable law requires Novurify to cover return shipping costs, we will do so.

Faulty, Damaged, or Incorrect Items

Where the issue is the result of a faulty, damaged, or incorrect item and applicable law requires Novurify to bear the return or replacement costs, those costs will not be passed on to the customer.

Refund Processing

Once a refund becomes due, Novurify will process it within the timeframe required by applicable law.

Refunds will normally be made to the original payment method used for the purchase unless otherwise agreed or permitted by law.

After Novurify issues a refund, your bank, card issuer, or payment provider may require additional time to make the funds available in your account.

The time required by your payment provider is outside Novurify’s control.

Order Delivery Issues

If your order has not arrived within the estimated delivery period, appears to be lost, or there is another significant delivery issue, please contact us at:

support@novurify.com

We will review the order and work with the relevant delivery provider where appropriate.

Nothing in this section limits any statutory rights you may have regarding non-delivery or delayed delivery.

Statutory Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted under the laws applicable to your purchase.

Where a mandatory consumer protection law provides you with greater rights than those described in this policy, the mandatory legal rights will apply.

Contact Us

For questions regarding returns, cancellations, refunds, or statutory consumer rights, please contact:

Novurify Operations
Madrid, Spain

Customer Support:
support@novurify.com